FAQ
FAQ
We're here to help! Browse through our frequently asked questions to find quick answers about our products!
Sales Wise
FusionGreen Healthcare offers a wide range of products, including Patient Monitoring,
Anesthesia equipment, Ventilators, Infusion Systems, AED Defibrillation Systems,
Electrocardiographs (ECG), Endoscopic Products, Laboratory Diagnostics, Reagents, Hematology
Controls and Calibrators, Chemistry Reagents, Chemiluminescence Immunoassay Calibrators and
Controls, Hytest products, Ultrasound systems, Operating Tables, Surgical Lights, Medical
Supply Units, and IT products.
Yes, all products sold by FusionGreen are fully activated and ready for use upon
delivery, ensuring seamless integration into your healthcare facility.
You can place an enquiry directly through our website or by contacting our sales team
via email or phone. Our team will guide you through the purchasing process.
Yes, we offer financing options for large equipment purchases. Please speak with our sales team
for details on available plans
Yes, all products come with a manufacturer’s warranty. The duration of the warranty varies by
product category, such as for Ventilators, AED Systems, and Endoscopic Products.
Yes, FusionGreen provides technical support for all products sold, ensuring the ongoing optimal
performance of equipment.
Our return policy allows for product returns within 30 days, provided the product is unused and
in its original packaging. Please review our full return policy for more details.
Service Wise
FusionGreen provides installation, calibration, and maintenance services for all healthcare products sold, as well as technical support.
You can schedule a service request by contacting our service department or submitting a request through our website’s service page.
Yes, we offer on-site service for installation and maintenance of our end supplied healthcare equipment.
Regular service intervals vary by product. We recommend following the manufacturer's guidelines for service and maintenance
Our standard response time is within 24-48 hours for most service requests. Emergency service is available for critical equipment.
Yes, we offer annual service contracts to ensure the ongoing maintenance and optimal functioning of your equipment.
Service charges depend on the type of service and the equipment involved. Please contact us for detailed pricing.